sobetPrivacy Policy
This page describes what we collect when you use sobet and how we keep that data protected. We operate as an online gaming and sportsbook platform available where local law permits. Our commitment is to handle your information transparently and securely, subject to applicable data-protection standards.
When you register an account on sobet, deposit funds via DANA, e-wallet, mobile banking, or local payment, or place bets on football matches during Liga 1 or Piala AFF, we collect personal and transactional data. We use that data only to operate your account, process withdrawals, verify your identity, and comply with anti-money-laundering rules. We do not sell your data to third parties, and we do not use it for marketing without your consent.
What We Collect on sobet
We collect information in three categories: account data, transaction data, and device data.
Account Data
When you open an account on sobet, we ask for your name, email address, phone number, date of birth, and residential address. We verify this information against government-issued ID during the KYC (Know Your Customer) process. We store this data on encrypted servers to prevent unauthorised access. Your password is hashed and never stored in plain text.
Transaction Data
Every deposit, withdrawal, and bet you place on sobet generates a transaction record. We log the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), timestamp, and outcome. We retain these records for seven years to comply with financial-reporting obligations. We use transaction data to detect fraud, process refunds, and resolve disputes.
Device and Usage Data
We collect your IP address, browser type, operating system, and the pages you visit on sobet. We use cookies and similar tracking technologies to remember your login session and to understand how you navigate our live-dealer tables, sportsbook, and slot games. We do not track you across other websites. Our analytics partner may process this data in aggregate form only.
Third-Party Processors
Our servers may sit outside your jurisdiction. We use data processors in the European Union and Southeast Asia to handle payment processing, identity verification, and customer support. These processors are bound by data-protection agreements and may not use your data for their own purposes. We do not share your data with marketing agencies, advertisers, or data brokers.
Your Rights and Our Commitments on sobet
We encrypt all data in transit using SSL/TLS protocols. Our live-dealer studios (blackjack, roulette, baccarat, Dragon Tiger) and sportsbook servers use industry-standard firewalls and intrusion-detection systems. We conduct annual security audits and respond to data-breach reports within 72 hours.
You have the right to access, correct, or delete your personal data. You may request a copy of all data we hold about you by contacting our support team through the in-app help chat or email. We will respond within 30 days. You may also opt out of non-essential cookies by adjusting your browser settings, though this may affect your ability to use certain features on sobet.
We do not use your data to make automated decisions about your account (such as automatic suspension or bonus denial). If we suspect fraud or money-laundering activity, we may freeze your account pending investigation. We will notify you of the reason and give you an opportunity to respond.
Our privacy policy may change from time to time. We will notify you of material changes by email or by posting a notice on sobet. Your continued use of the platform after such notice constitutes acceptance of the updated policy. If you do not agree with our practices, you may close your account and request deletion of your data.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of sobet comply with their own jurisdiction's law.
If you have questions about our privacy practices, contact our support team. We are available via in-app help chat during standard business hours and via email at any time. We aim to respond to all inquiries within one business day.